Legal & Account Access FAQ
Your account access depends on local law where you are. If you relocate, let our support team know so we can check whether we can continue serving you under the rules in your new region. In some cases, we may need to restrict certain features or close your account.
No. Your DANA, OVO, GoPay or QRIS method must be registered in your own name. When you withdraw, funds must go back to that same method. We verify this during withdrawal to protect you from fraud and comply with payment-law requirements.
We store your deposits, withdrawals, and account activity for seven years after your last transaction. This is a standard legal hold for fraud investigation and compliance. If you close your account, we delete personal details after the window but may keep aggregated records.
No. We share your information only with our payment processors (DANA, OVO, GoPay, QRIS) and compliance partners when legally required. Your email, phone and identity are never sold or rented to marketers or third parties outside the platform.
Go to the login page and tap 'Forgot Password' to reset it via your registered email. If you suspect unauthorized access, contact live chat or email immediately with your account ID. We freeze the account, reset your password, and review recent activity for fraudulent transactions.
Yes. Open Account Settings, go to Legal & Privacy, and select 'Download My Data'. We compile your profile, transaction history and stored information into a file within five business days and send it securely via email.
Contact support with your account ID and request permanent closure. We process any pending withdrawals, freeze the account, and begin deletion of personal data within 30 days unless a legal dispute or compliance hold is in place. You can re-open later if you choose.
